RETURN POLICY

Last updated June 03, 2026

Thank you for shopping with HES Gaming Store. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

RETURNS

Returns must be requested within two (2) days from the delivery date. Returned products must be unused and in their original packaging with all accessories included.

RETURN PROCESS

To initiate a return, please contact us by phone or email. After approval, securely package the item and provide proof of purchase.

REFUNDS

Once the returned item has been received and inspected, we will process the refund. Please allow 1-2 business days for the refund to be completed.

NON-RETURNABLE ITEMS

• Digital Products
• Gift Cards
• Opened Products
• Products with broken seals

DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged or defective, please contact us immediately to arrange a replacement or refund.

CONTACT US

Phone: 01552867234
Email: contactus@helectronicservices.com